"We can extend the strength of your brand"
In this ultra-tough competitive market every part of your customer’s experience with your brand is on probation – including the after sales experience.Consider this:
- Your image is right
- Your marketing is spot on
- Your staff are fully trained and on the ball
- Your product is great
- Your after-sales service is……?
What does your current after-sales service say about your brand?
Our aim is to become an extension of your brand by totally systemizing the after-sales service experience.
Our promise to you is twofold –
- 24/100-peace of mind. This means we will guarantee to be in touch with your customer within 24 hours. We are committed to 100% reliability, 100% quality of repairs and thereby providing total peace of mind.
- White-collar professionalism. If your after sales technician is not neat and presentable, if his/her vehicle is old and run down. If he/she is rude to your customer and, worse, criticises your product while in the home, your brand is at risk. All of The Leather Doctor technicians are specifically chosen for their ability to not just provide a great repair but more importantly – to provide great presentation and white-collar service.
How do we improve the after-sales experience? Here’s how:
PresentationClick to view/hide.
Risk eliminationClick to view/hide.
CommunicationClick to view/hide.
ReportingClick to view/hide.
If you’re not completely impressed with our service don’t pay. Simple as that. Put us to the test today. Call 1300-4-LEATHER to arrange a time to discuss prices and how we can extend your brand.